We recommend preparing equipment for an online interview in advance (20-30 minutes before the start of the meeting). Install the necessary conference application (zoom, Skype, etc.), log in / register and make sure that you are invited to the conversation under the appropriate account. Check your audio and video settings. In online meetings, often the client asks to see your projects, so check if the screen sharing function works correctly, close or minimise all third-party programs / documents, turn off messenger notifications for the duration of the interview.
A client interview is not a job interview! You have already passed your test for employment. You have been accepted, which means you are already a great designer. Regardless of the outcome of communication with the client, you are still the same excellent designer that the company needs. An interview with a client is a conversation of future potential partners, “grinding” to each other. At this meeting, the client, first of all, determines whether you understand each other, whether it will be comfortable for him to work with you.
The conversation should not be one-sided. For everything to go well, after answering the question - “hit the ball”, i.e. ask a counter question to the client. For example: “How do you organize it?”. “Bouncing the ball” you take the position of a partner, not a test subject.
— Have you worked with a design system?
— Yes. I have experience, we created components in a project ...
— Tell me, how do you work with the design system? For example, how do you add a new component?
There is always a reason to ask something. For instance:
— "How is your process organized? Do you do usability testing? Who is the final approver, product owner or project sponsor?”
Prepare stories and answers to common questions 80% of interviews are very typical. This is a discussion of your experience, projects and answers to questions. Think of good answers to them in advance.
— What project are you proud of and why?
— How were the requirements explained and the task was set?
— How was the problem checked?
— What was the research before the prototype?
— Have you done CJM? How?
— Design thinking. What activities were there?
— Have you done user research?